Refund policy

Return and Refund Policy

Last Updated: August 12, 2026

At DD360 Health, we aim to provide our customers with quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

You may request a return if:

  • The product received is damaged, defective, or incorrect.

  • The product is missing parts or accessories that were included with the order.

  • The product received is materially different from the product ordered.

  • The return request is submitted within the applicable return period mentioned on the product/order page.

Products must generally be returned in their original condition, unused and undamaged, with the original packaging, labels, accessories, and invoice/order details where applicable.

2. Non-Returnable Products

For hygiene, safety, and customer-protection reasons, certain health, wellness, personal-care, or consumable products may not be eligible for return once opened, used, or unsealed.

We may also refuse returns for products that have been damaged, altered, misused, or used contrary to the product instructions.

3. How to Request a Return

To request a return, please contact our customer support team with:

  • Order number

  • Customer name

  • Registered mobile number or email address

  • Reason for return

  • Clear photographs or video of the product and packaging, if the product is damaged, defective, or incorrect

Our team will review the request and inform you whether the return is approved.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product received

  • Outer packaging

  • Shipping label

  • Damage or defect

If the issue is verified and the return is approved, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method or through another appropriate method, depending on the payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or card issuer.

6. Refund Amount

For eligible returns, the refundable amount may include the amount paid for the eligible product.

Shipping charges, convenience fees, COD charges, or other non-refundable charges may not be refundable unless the return is due to an error attributable to DD360 Health, such as delivery of an incorrect or defective product.

7. Cancellation Policy

Orders may be cancelled before they are dispatched, subject to the order-processing status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

8. Return Shipping

If the return is approved because the product was defective, damaged, incorrect, or otherwise received incorrectly due to an error on our part, we may arrange or reimburse the applicable return shipping, subject to verification.

For other eligible returns, return shipping costs may be the customer's responsibility.

9. Exchange

Where applicable, DD360 Health may offer an exchange for an eligible product instead of a refund, subject to stock availability.

If the requested replacement is unavailable, we may process an eligible refund.

10. Refund Delays

If you have not received your refund after the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact our customer support team with your order details so that we can assist you.

11. Fraudulent or Abusive Returns

DD360 Health reserves the right to reject return or refund requests where we reasonably believe that the return policy is being misused, including repeated fraudulent claims, product substitution, intentional damage, or other abusive activity.

12. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with the revised effective date.

13. Contact Us

For return, refund, cancellation, or exchange-related queries, please contact:

DD360 Health

Website: https://dd360health.com/

Email: dd360health@gmail.com

Phone/WhatsApp: +918976999887

Business Address: Dermadental 360 , Flat No 10 , New Ambe bhavan , 24th Road, Khar West , Mumbai 400052

Please include your order number in all return and refund communications so that we can assist you efficiently.