Shipping Policy

Last Updated: August 12, 2026

At DD360 Health, we are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

In some cases, processing may take longer due to:

• High order volumes

• Product availability

• Address verification

• Public holidays

• Unexpected operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times are indicative and may vary due to courier delays, weather conditions, public holidays, remote locations, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, DD360 Health may offer free shipping promotions or other shipping-related offers. The applicable terms will be displayed on the website or during checkout.

4. Delivery Areas

We currently aim to deliver orders to serviceable locations across India.

Delivery availability may depend on the courier network and the PIN code provided at checkout.

If your location is not serviceable, we may contact you to discuss available options or cancel and refund the order where applicable.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor the progress of your shipment through the applicable courier service.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• PIN code

• Mobile number

DD360 Health is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of incorrect information.

7. Delayed Deliveries

While we work with reliable delivery partners, delivery times are estimates and are not guaranteed.

Delays may occur because of:

• Courier or logistics issues

• Severe weather

• Natural disasters

• Public holidays

• High-volume periods

• Transportation disruptions

• Government restrictions

• Incorrect address information

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact our customer support team with your order number.

8. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents successful delivery, the shipment may be returned to us.

If a shipment is returned because of customer-related reasons, additional shipping charges may apply if the customer requests re-delivery.

9. Damaged Packages

If you receive a package that appears significantly damaged or tampered with, please notify the delivery person where possible and contact DD360 Health as soon as possible.

We may request photographs or videos of the package, shipping label, and product to investigate the issue.

10. Missing or Incorrect Items

If your order is missing an item or you receive a product different from what you ordered, please contact us promptly with your order number and relevant photographs or videos.

After verification, we may provide a replacement, refund, or another appropriate resolution in accordance with our policies.

11. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment must be made to the delivery partner at the time of delivery.

COD availability may vary depending on the delivery location, order value, product, and courier service.

12. Order Cancellation

Orders may be cancelled before dispatch, subject to our cancellation policy and the status of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

13. Shipping and Refunds

Shipping and refund eligibility are subject to our Return & Refund Policy.

Please review our Return & Refund Policy for information about eligible returns, replacements, refunds, and associated shipping charges.

14. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

DD360 Health

Website: https://dd360health.com/

Email: dd360health@gmail.com

Phone/WhatsApp: +918976999887

Business Address: Dermadental 360 , Flat No 10 , New Ambe bhavan , 24th Road, Khar West , Mumbai 400052

Please include your order number when contacting us regarding an existing shipment.